AI SRE: what is it, how could it change on-call – and does it work?

This Pragmatic Engineer article examines the rise of "AI SRE" incident tooling, driven by rising deploy frequency and pager volume, drawing on interviews with Rootly, incident.io and ResolveAI. It describes how these agents mostly speed up incident investigation inside Slack using context layers, knowledge graphs and memory, while whether they should make code changes remains debated. It also covers accuracy tactics like adversarial verifier agents and backtesting, latency/cost tradeoffs, in-house builds at OpenAI, Stripe, Google and Monzo, and the limits of fully autonomous remediation.