How KPN is bringing voice AI to the Netherlands' entrepreneurs with Mobiel AI

KPN partnered with ElevenLabs to build Mobiel AI, an add-on to KPN EEN MKB mobile subscriptions that offers voicemail transcription, call summaries and transcripts with follow-up actions, and call routing and reachability settings. KPN said ElevenLabs stood out for speech quality and conversational AI in Dutch, and the teams raised verification accuracy from roughly 50% to 90%. Mobiel AI runs on KPN's network and data centers, with voice data staying in the Netherlands and customer data not used to train AI models or shared with third parties.