Warm transfer vs cold transfer: choosing the right call

This article compares warm transfers, where the receiving party gets the caller's context before connecting, with cold (blind) transfers, which pass no advance context, and describes a middle "tepid" transfer that dials the destination without a conference or live introduction. It recommends warm transfers for complex, sensitive or high-value calls and cold transfers for simple, high-volume routing, and details how ElevenAgents' transfer_to_number tool supports Conference, Blind and SIP REFER transfer types, including client_message and agent_message parameters and no-answer fallbacks.